{"id":1114,"date":"2026-09-14T21:42:17","date_gmt":"2026-09-15T00:42:17","guid":{"rendered":"https:\/\/maqprime.com\/?page_id=1114"},"modified":"2026-10-13T17:20:06","modified_gmt":"2026-10-13T20:20:06","slug":"duvidas","status":"publish","type":"page","link":"https:\/\/maqprime.com\/en\/duvidas\/","title":{"rendered":"D\u00favidas"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1114\" class=\"elementor elementor-1114\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cfb6d79 e-flex e-con-boxed e-con e-parent\" data-id=\"cfb6d79\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b1c54a8 elementor-widget-mobile__width-inherit elementor-widget elementor-widget-html\" data-id=\"b1c54a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!-- ======================================================================\r\n   P\u00c1GINA DE D\u00daVIDAS \u2014 MAQPRIME (v2, PT\/EN\/ES)\r\n   Cole este c\u00f3digo em um widget \"HTML\" do Elementor, na p\u00e1gina \"D\u00favidas\"\r\n   (no lugar do c\u00f3digo atual).\r\n   v2: - sem efeito de cor ao passar o mouse\/tocar nas perguntas (s\u00f3 abre e fecha)\r\n       - saiu a parte \"Envio e Prazos\"\r\n       - textos conferidos com o produto e com as pol\u00edticas do site\r\n       - ingl\u00eas (\/en\/) e espanhol (\/es\/) trocam sozinhos\r\n   Para editar uma pergunta, mude o texto no bloco \"EDITE AQUI: PERGUNTAS\"\r\n   (cada idioma tem o seu).\r\n====================================================================== -->\r\n\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Oswald:wght@300;400;500;600;700&family=Playfair+Display:wght@400;500;600&display=swap\" rel=\"stylesheet\">\r\n\r\n<style>\r\n  #mq-faq {\r\n    --mq-fg: #1a1a1a;\r\n    --mq-fg-muted: #6b6b6b;\r\n    --mq-brand: #4f3637;\r\n    --mq-accent: #8a5a1f;\r\n    --mq-border: rgba(0,0,0,0.14);\r\n    --mq-bg-soft: #f9f7f3;\r\n    font-family: 'Oswald', Arial, sans-serif;\r\n    color: var(--mq-fg);\r\n    max-width: 760px;\r\n    margin: 0 auto;\r\n    padding: 64px 24px 96px;\r\n  }\r\n  #mq-faq *,\r\n  #mq-faq *::before,\r\n  #mq-faq *::after {\r\n    box-sizing: border-box;\r\n    -webkit-tap-highlight-color: transparent;\r\n  }\r\n\r\n  \/* ---------- Cabe\u00e7alho da p\u00e1gina: banda de cor + foto ---------- *\/\r\n  #mq-faq .mq-faq-hero-band {\r\n    background: #3d2622;\r\n    color: #f4efe8;\r\n    text-align: center;\r\n    padding: 32px 24px;\r\n    width: 100vw;\r\n    position: relative;\r\n    left: 50%;\r\n    right: 50%;\r\n    margin-left: -50vw;\r\n    margin-right: -50vw;\r\n    margin-top: -64px;\r\n  }\r\n  #mq-faq .mq-faq-hero-band span {\r\n    display: block;\r\n    font-weight: 500;\r\n    font-size: 11px;\r\n    letter-spacing: 3px;\r\n    text-transform: uppercase;\r\n    color: rgba(244,239,232,.65);\r\n    margin-bottom: 8px;\r\n  }\r\n  #mq-faq .mq-faq-hero-band h1 {\r\n    font-family: 'Playfair Display', Georgia, serif;\r\n    font-weight: 500;\r\n    font-size: clamp(24px, 4vw, 32px);\r\n    color: #f4efe8;\r\n    margin: 0 0 10px;\r\n  }\r\n  #mq-faq .mq-faq-hero-band p {\r\n    font-weight: 300;\r\n    font-size: 13.5px;\r\n    line-height: 1.55;\r\n    max-width: 480px;\r\n    margin: 0 auto;\r\n    color: rgba(244,239,232,.85);\r\n  }\r\n\r\n  #mq-faq .mq-faq-hero-photo {\r\n    width: 100vw;\r\n    position: relative;\r\n    left: 50%;\r\n    right: 50%;\r\n    margin-left: -50vw;\r\n    margin-right: -50vw;\r\n    max-height: 440px;\r\n    overflow: hidden;\r\n    margin-bottom: 48px;\r\n  }\r\n  #mq-faq .mq-faq-hero-photo img {\r\n    width: 100%;\r\n    height: 100%;\r\n    object-fit: cover;\r\n    display: block;\r\n  }\r\n\r\n  @media (max-width: 640px) {\r\n    #mq-faq .mq-faq-hero-band { margin-top: -48px; padding: 26px 20px; }\r\n    #mq-faq .mq-faq-hero-photo { max-height: 320px; margin-bottom: 40px; }\r\n  }\r\n\r\n  \/* ---------- Busca r\u00e1pida ---------- *\/\r\n  #mq-faq .mq-faq-search {\r\n    display: flex;\r\n    border: 1.5px solid var(--mq-fg);\r\n    margin-bottom: 48px;\r\n    background: #fff;\r\n  }\r\n  #mq-faq .mq-faq-search input,\r\n  #mq-faq .mq-faq-search input:focus {\r\n    flex: 1;\r\n    min-width: 0;\r\n    border: none !important;\r\n    border-radius: 0 !important;\r\n    box-shadow: none !important;\r\n    outline: none !important;\r\n    background: transparent !important;\r\n    padding: 14px 16px;\r\n    font-family: 'Oswald', Arial, sans-serif;\r\n    font-size: 14px;\r\n    color: var(--mq-fg);\r\n  }\r\n  #mq-faq .mq-faq-search input::placeholder { color: var(--mq-fg-muted); }\r\n  #mq-faq .mq-faq-search-icon {\r\n    width: 48px;\r\n    display: flex;\r\n    align-items: center;\r\n    justify-content: center;\r\n    color: var(--mq-fg-muted);\r\n    font-size: 15px;\r\n  }\r\n  #mq-faq .mq-faq-vazio { display: none; color: var(--mq-fg-muted); font-weight: 300; font-size: 14px; margin: -24px 0 40px; }\r\n  #mq-faq .mq-faq-vazio.is-on { display: block; }\r\n\r\n  \/* ---------- Categorias ---------- *\/\r\n  #mq-faq .mq-faq-category { margin-bottom: 44px; }\r\n  #mq-faq .mq-faq-category-title {\r\n    font-family: 'Playfair Display', Georgia, serif;\r\n    font-weight: 500;\r\n    font-size: 19px;\r\n    color: var(--mq-fg);\r\n    margin: 0 0 4px;\r\n  }\r\n  #mq-faq .mq-faq-category-count {\r\n    font-size: 12px;\r\n    color: var(--mq-fg-muted);\r\n    font-weight: 300;\r\n    margin: 0 0 16px;\r\n  }\r\n\r\n  \/* ---------- Pergunta (acorde\u00e3o) ----------\r\n     Sem nenhum efeito de cor: o tema do site pinta bot\u00f5es de rosa ao passar\r\n     o mouse\/tocar; aqui isso fica travado em todos os estados. *\/\r\n  #mq-faq .mq-faq-item { border-bottom: 1px solid var(--mq-border); }\r\n  #mq-faq button.mq-faq-q,\r\n  #mq-faq button.mq-faq-q:hover,\r\n  #mq-faq button.mq-faq-q:focus,\r\n  #mq-faq button.mq-faq-q:focus-visible,\r\n  #mq-faq button.mq-faq-q:active,\r\n  #mq-faq .mq-faq-item.open button.mq-faq-q {\r\n    width: 100%;\r\n    display: flex;\r\n    align-items: flex-start;\r\n    justify-content: space-between;\r\n    gap: 16px;\r\n    background: transparent !important;\r\n    background-color: transparent !important;\r\n    color: var(--mq-fg) !important;\r\n    border: none !important;\r\n    border-radius: 0 !important;\r\n    box-shadow: none !important;\r\n    outline: none !important;\r\n    text-decoration: none !important;\r\n    transform: none !important;\r\n    transition: none !important;\r\n    margin: 0 !important;\r\n    padding: 18px 2px !important;\r\n    text-align: left;\r\n    font-family: 'Oswald', Arial, sans-serif !important;\r\n    font-weight: 500 !important;\r\n    font-size: 14.5px !important;\r\n    line-height: 1.4 !important;\r\n    letter-spacing: 0 !important;\r\n    text-transform: none !important;\r\n    white-space: normal !important;\r\n    cursor: pointer;\r\n  }\r\n  #mq-faq .mq-faq-q-text {\r\n    flex: 1;\r\n    min-width: 0;\r\n    color: var(--mq-fg) !important;\r\n    line-height: 1.4;\r\n    white-space: normal !important;\r\n    overflow-wrap: break-word;\r\n    word-break: break-word;\r\n  }\r\n  #mq-faq .mq-faq-q .mq-faq-plus {\r\n    flex: none;\r\n    width: 20px;\r\n    height: 20px;\r\n    position: relative;\r\n  }\r\n  #mq-faq .mq-faq-q .mq-faq-plus::before,\r\n  #mq-faq .mq-faq-q .mq-faq-plus::after {\r\n    content: '';\r\n    position: absolute;\r\n    background: var(--mq-fg) !important;\r\n    transition: transform .2s ease, opacity .2s ease;\r\n  }\r\n  #mq-faq .mq-faq-q .mq-faq-plus::before { left: 0; top: 9px; width: 20px; height: 1.5px; }\r\n  #mq-faq .mq-faq-q .mq-faq-plus::after { left: 9px; top: 0; width: 1.5px; height: 20px; }\r\n  #mq-faq .mq-faq-item.open .mq-faq-plus::after { transform: rotate(90deg); opacity: 0; }\r\n\r\n  #mq-faq .mq-faq-a {\r\n    max-height: 0;\r\n    overflow: hidden;\r\n    transition: max-height .25s ease;\r\n  }\r\n  #mq-faq .mq-faq-item.open .mq-faq-a { max-height: 600px; }\r\n  #mq-faq .mq-faq-a p {\r\n    font-weight: 300;\r\n    font-size: 13.5px;\r\n    color: var(--mq-fg-muted);\r\n    line-height: 1.7;\r\n    margin: 0 0 20px;\r\n    padding-right: 30px;\r\n  }\r\n  #mq-faq .mq-faq-a strong { color: var(--mq-fg); font-weight: 500; }\r\n  #mq-faq .mq-faq-a ul { margin: -8px 0 20px; padding-left: 18px; }\r\n  #mq-faq .mq-faq-a li { font-weight: 300; font-size: 13.5px; color: var(--mq-fg-muted); line-height: 1.7; }\r\n\r\n  #mq-faq .mq-faq-hidden-item { display: none !important; }\r\n\r\n  \/* ---------- Bloco de contato no final ---------- *\/\r\n  #mq-faq .mq-faq-contact {\r\n    margin-top: 56px;\r\n    padding: 32px 24px;\r\n    background: var(--mq-bg-soft);\r\n    text-align: center;\r\n  }\r\n  #mq-faq .mq-faq-contact h3 {\r\n    font-family: 'Playfair Display', Georgia, serif;\r\n    font-weight: 500;\r\n    font-size: 20px;\r\n    color: var(--mq-fg);\r\n    margin: 0 0 8px;\r\n  }\r\n  #mq-faq .mq-faq-contact p {\r\n    font-weight: 300;\r\n    font-size: 13.5px;\r\n    color: var(--mq-fg-muted);\r\n    margin: 0 0 20px;\r\n  }\r\n  #mq-faq .mq-faq-contact a,\r\n  #mq-faq .mq-faq-contact a:hover,\r\n  #mq-faq .mq-faq-contact a:focus,\r\n  #mq-faq .mq-faq-contact a:visited {\r\n    display: inline-block;\r\n    padding: 14px 30px;\r\n    background: var(--mq-fg) !important;\r\n    color: #ffffff !important;\r\n    text-decoration: none !important;\r\n    font-weight: 600;\r\n    letter-spacing: 1.5px;\r\n    text-transform: uppercase;\r\n    font-size: 12px;\r\n  }\r\n\r\n  @media (max-width: 640px) {\r\n    #mq-faq { padding: 48px 20px 72px; }\r\n  }\r\n<\/style>\r\n\r\n<section id=\"mq-faq\" data-no-translation>\r\n\r\n  <div class=\"mq-faq-hero-band\">\r\n    <span data-tx=\"eyebrow\">Central de Ajuda<\/span>\r\n    <h1 data-tx=\"titulo\">D\u00favidas Frequentes<\/h1>\r\n    <p data-tx=\"sub\">Tudo o que voc\u00ea precisa saber sobre o produto, a personaliza\u00e7\u00e3o, o pagamento e as trocas.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"mq-faq-hero-photo\">\r\n    <img decoding=\"async\" src=\"https:\/\/maqprime.com\/wp-content\/uploads\/2026\/09\/dsdsdsd4-de-costas-1.png\" alt=\"Cole\u00e7\u00e3o MAQPRIME - 4 cores\" data-tx-alt=\"alt\">\r\n  <\/div>\r\n\r\n  <div class=\"mq-faq-search\">\r\n    <input type=\"text\" id=\"mq-faq-search-input\" data-tx-ph=\"busca\" placeholder=\"Digite sua d\u00favida (ex: personaliza\u00e7\u00e3o, pagamento, garantia)...\" aria-label=\"Buscar\">\r\n    <span class=\"mq-faq-search-icon\" aria-hidden=\"true\">\u2315<\/span>\r\n  <\/div>\r\n  <p class=\"mq-faq-vazio\" id=\"mq-faq-vazio\" data-tx=\"vazio\">Nenhuma pergunta encontrada. Fale com a gente pelo WhatsApp.<\/p>\r\n\r\n  <!-- as perguntas entram aqui, no idioma do site -->\r\n  <div id=\"mq-faq-lista\"><\/div>\r\n\r\n  <div class=\"mq-faq-contact\">\r\n    <h3 data-tx=\"c_tit\">N\u00e3o encontrou sua resposta?<\/h3>\r\n    <p data-tx=\"c_sub\">Fale direto com a nossa equipe, respondemos o mais r\u00e1pido poss\u00edvel.<\/p>\r\n    <a href=\"https:\/\/wa.me\/5554999217856\" target=\"_blank\" rel=\"noopener\" data-tx=\"c_btn\">Falar no WhatsApp<\/a>\r\n  <\/div>\r\n\r\n<\/section>\r\n\r\n<script>\r\n(function () {\r\n  \/* ======================= EDITE AQUI: PERGUNTAS =======================\r\n     Cada categoria: [t\u00edtulo, subt\u00edtulo, [[pergunta, resposta], ...]]\r\n     Na resposta pode usar <strong>negrito<\/strong> e listas <ul><li>\u2026<\/li><\/ul>. *\/\r\n  var FAQ = {\r\n    pt: {\r\n      eyebrow: 'Central de Ajuda', titulo: 'D\u00favidas Frequentes',\r\n      sub: 'Tudo o que voc\u00ea precisa saber sobre o produto, a personaliza\u00e7\u00e3o, o pagamento e as trocas.',\r\n      alt: 'Cole\u00e7\u00e3o MAQPRIME - 4 cores',\r\n      busca: 'Digite sua d\u00favida (ex: personaliza\u00e7\u00e3o, pagamento, garantia)...',\r\n      vazio: 'Nenhuma pergunta encontrada. Fale com a gente pelo WhatsApp.',\r\n      c_tit: 'N\u00e3o encontrou sua resposta?', c_sub: 'Fale direto com a nossa equipe, respondemos o mais r\u00e1pido poss\u00edvel.', c_btn: 'Falar no WhatsApp',\r\n      cats: [\r\n        ['Produto e Especifica\u00e7\u00f5es', 'Capacidade, conex\u00e3o e funcionamento', [\r\n          ['Qual a capacidade do reservat\u00f3rio interno?', '<p>O reservat\u00f3rio interno, em <strong>inox<\/strong>, comporta at\u00e9 <strong>900 ml<\/strong>, suficiente para servir v\u00e1rias doses sem precisar reabastecer com frequ\u00eancia.<\/p>'],\r\n          ['Posso conectar a um gal\u00e3o ou garrafa maior?', '<p>Sim. Al\u00e9m do reservat\u00f3rio interno de 900 ml, a m\u00e1quina acompanha uma <strong>mangueira de conex\u00e3o<\/strong> para abastecer direto de um recipiente externo, ideal para festas e encontros maiores.<\/p>'],\r\n          ['Como funcionam os sensores?', '<p>A m\u00e1quina tem <strong>3 sensores<\/strong> que reconhecem quando o copo \u00e9 posicionado e liberam a dose automaticamente, sem precisar apertar nenhum bot\u00e3o.<\/p>'],\r\n          ['Como a m\u00e1quina \u00e9 ligada?', '<p>Ela funciona com <strong>cabo USB-C<\/strong>: ligada na <strong>tomada<\/strong>, com uma fonte USB-C, ou em um <strong>power bank de alta amperagem<\/strong> (carregador port\u00e1til), para usar onde n\u00e3o tiver tomada por perto.<\/p>'],\r\n          ['Quais cores est\u00e3o dispon\u00edveis?', '<p>A Harvester MQX-01 est\u00e1 dispon\u00edvel em <strong>Verde, Azul, Amarelo e Vermelho<\/strong>. Todas t\u00eam as mesmas especifica\u00e7\u00f5es, mudando apenas a cor.<\/p>']\r\n        ]],\r\n        ['Personaliza\u00e7\u00e3o', 'Como funciona e o que voc\u00ea pode enviar', [\r\n          ['Como funciona a personaliza\u00e7\u00e3o?', '<p>Na hora da compra, escolha <strong>Personalizado<\/strong> em cada unidade que quiser personalizar (+R$ 150 por unidade). Voc\u00ea pode:<\/p><ul><li><strong>Informar um nome<\/strong> de at\u00e9 13 letras;<\/li><li><strong>Anexar a sua logo<\/strong>;<\/li><li>ou os <strong>dois juntos<\/strong>.<\/li><\/ul>'],\r\n          ['Quais arquivos de logo s\u00e3o aceitos?', '<p>Aceitamos <strong>PNG, JPG, PDF, SVG, AI ou EPS<\/strong>, de at\u00e9 20 MB. Para o melhor resultado, envie a logo em boa resolu\u00e7\u00e3o e, se tiver, com fundo transparente.<\/p>'],\r\n          ['Posso enviar a logo depois da compra?', '<p>Sim. Voc\u00ea pode anexar a logo na pr\u00f3pria compra ou enviar depois, pelo link da p\u00e1gina de confirma\u00e7\u00e3o do pedido. Se a logo n\u00e3o for recebida em at\u00e9 <strong>60 dias<\/strong> ap\u00f3s a compra, a m\u00e1quina ser\u00e1 produzida com o nome informado no pedido.<\/p>'],\r\n          ['A personaliza\u00e7\u00e3o muda o prazo de produ\u00e7\u00e3o?', '<p>N\u00e3o. O prazo de produ\u00e7\u00e3o \u00e9 o mesmo e come\u00e7a a contar a partir da confirma\u00e7\u00e3o do pagamento, desde que o nome ou a logo j\u00e1 tenham sido informados. Os detalhes est\u00e3o na p\u00e1gina <strong>Prazo de Produ\u00e7\u00e3o e Envio<\/strong>.<\/p>'],\r\n          ['Posso alterar ou cancelar depois de comprar?', '<p>Por ser feita sob encomenda, a m\u00e1quina personalizada <strong>n\u00e3o pode ser cancelada nem devolvida por arrependimento<\/strong> depois da confirma\u00e7\u00e3o da compra. Se precisar corrigir algum detalhe, fale com a gente o quanto antes, antes de a produ\u00e7\u00e3o come\u00e7ar.<\/p>']\r\n        ]],\r\n        ['Pagamento', 'Formas aceitas e seguran\u00e7a', [\r\n          ['Quais formas de pagamento voc\u00eas aceitam?', '<ul><li><strong>No Brasil:<\/strong> cart\u00e3o de cr\u00e9dito, em at\u00e9 12x, ou PIX, pelo Mercado Pago.<\/li><li><strong>Em outros pa\u00edses:<\/strong> cart\u00e3o de cr\u00e9dito, em d\u00f3lar (US$), pela Stripe.<\/li><\/ul>'],\r\n          ['\u00c9 seguro comprar no site?', '<p>Sim. Todo o pagamento \u00e9 criptografado e processado pelo <strong>Mercado Pago<\/strong> ou pela <strong>Stripe<\/strong>. Os dados do seu cart\u00e3o n\u00e3o ficam guardados no nosso site.<\/p>']\r\n        ]],\r\n        ['Trocas, Devolu\u00e7\u00f5es e Garantia', 'Seus direitos como consumidor', [\r\n          ['Posso devolver se me arrepender da compra?', '<p>Sim, para m\u00e1quinas <strong>sem personaliza\u00e7\u00e3o<\/strong>: voc\u00ea tem at\u00e9 <strong>7 dias corridos<\/strong> ap\u00f3s o recebimento, com o produto sem uso e na embalagem original.<\/p>'],\r\n          ['E se a m\u00e1quina vier com defeito?', '<p>Todas as m\u00e1quinas t\u00eam <strong>garantia de 90 dias<\/strong> contra defeito de fabrica\u00e7\u00e3o. Envie para contato@maqprime.com o n\u00famero do pedido, a descri\u00e7\u00e3o do problema e fotos ou v\u00eddeo. Avarias de transporte devem ser avisadas em at\u00e9 <strong>7 dias<\/strong> ap\u00f3s o recebimento.<\/p>'],\r\n          ['M\u00e1quinas personalizadas podem ser trocadas?', '<p>Por serem feitas sob encomenda, <strong>n\u00e3o t\u00eam troca nem devolu\u00e7\u00e3o por arrependimento<\/strong>. A garantia de 90 dias contra defeito de fabrica\u00e7\u00e3o continua valendo normalmente.<\/p>']\r\n        ]]\r\n      ]\r\n    },\r\n    en: {\r\n      eyebrow: 'Help Center', titulo: 'Frequently Asked Questions',\r\n      sub: 'Everything you need to know about the product, customization, payment and returns.',\r\n      alt: 'MAQPRIME collection - 4 colors',\r\n      busca: 'Type your question (e.g. customization, payment, warranty)...',\r\n      vazio: 'No questions found. Talk to us on WhatsApp.',\r\n      c_tit: 'Didn\u2019t find your answer?', c_sub: 'Talk directly to our team, we reply as quickly as possible.', c_btn: 'Chat on WhatsApp',\r\n      cats: [\r\n        ['Product and Specifications', 'Capacity, connection and operation', [\r\n          ['What is the capacity of the internal tank?', '<p>The <strong>stainless steel<\/strong> internal tank holds up to <strong>900 ml<\/strong>, enough to serve many pours without frequent refills.<\/p>'],\r\n          ['Can I connect it to a larger bottle or container?', '<p>Yes. In addition to the 900 ml internal tank, the machine comes with a <strong>connection hose<\/strong> to draw directly from an external container, ideal for parties and larger gatherings.<\/p>'],\r\n          ['How do the sensors work?', '<p>The machine has <strong>3 sensors<\/strong> that detect when a glass is placed and pour automatically, with no buttons to press.<\/p>'],\r\n          ['How is the machine powered?', '<p>It runs on a <strong>USB-C cable<\/strong>: plugged into a <strong>wall outlet<\/strong> with a USB-C power adapter, or into a <strong>high-output power bank<\/strong> to use it where there\u2019s no outlet nearby.<\/p>'],\r\n          ['Which colors are available?', '<p>The Harvester MQX-01 comes in <strong>Green, Blue, Yellow and Red<\/strong>. All have the same specifications; only the color changes.<\/p>']\r\n        ]],\r\n        ['Customization', 'How it works and what you can send', [\r\n          ['How does customization work?', '<p>At checkout, choose <strong>Customized<\/strong> for each unit you want to personalize (+US$30 per unit). You can:<\/p><ul><li><strong>Enter a name<\/strong> of up to 13 characters;<\/li><li><strong>Attach your logo<\/strong>;<\/li><li>or <strong>both<\/strong>.<\/li><\/ul>'],\r\n          ['Which logo files are accepted?', '<p>We accept <strong>PNG, JPG, PDF, SVG, AI or EPS<\/strong>, up to 20 MB. For the best result, send your logo in good resolution and, if possible, with a transparent background.<\/p>'],\r\n          ['Can I send my logo after purchase?', '<p>Yes. You can attach your logo when you buy or send it later through the link on the order confirmation page. If the logo is not received within <strong>60 days<\/strong> of purchase, the machine will be produced with the name provided in the order.<\/p>'],\r\n          ['Does customization change the production time?', '<p>No. Production time is the same and starts once the payment is confirmed, as long as the name or logo has been provided. Details are on the <strong>Production and Shipping Times<\/strong> page.<\/p>'],\r\n          ['Can I change or cancel after purchase?', '<p>Because it is made to order, a customized machine <strong>cannot be cancelled or returned for change of mind<\/strong> once the purchase is confirmed. If you need to fix a detail, contact us as soon as possible, before production starts.<\/p>']\r\n        ]],\r\n        ['Payment', 'Accepted methods and security', [\r\n          ['Which payment methods do you accept?', '<ul><li><strong>Outside Brazil:<\/strong> credit card, in US dollars (US$), through Stripe.<\/li><li><strong>In Brazil:<\/strong> credit card (up to 12 installments) or PIX, through Mercado Pago.<\/li><\/ul>'],\r\n          ['Is it safe to buy on the website?', '<p>Yes. All payments are encrypted and processed by <strong>Stripe<\/strong> or <strong>Mercado Pago<\/strong>. Your card details are not stored on our website.<\/p>']\r\n        ]],\r\n        ['Returns and Warranty', 'Your rights as a customer', [\r\n          ['Can I return it if I change my mind?', '<p>Yes, for machines <strong>without customization<\/strong>: you have up to <strong>7 days<\/strong> after delivery, with the product unused and in its original packaging.<\/p>'],\r\n          ['What if the machine arrives defective?', '<p>All machines have a <strong>90-day warranty<\/strong> against manufacturing defects. Send your order number, a description of the problem and photos or video to contato@maqprime.com. Shipping damage must be reported within <strong>7 days<\/strong> of delivery.<\/p>'],\r\n          ['Can customized machines be returned?', '<p>Because they are made to order, they <strong>cannot be returned or exchanged for change of mind<\/strong>. The 90-day warranty against manufacturing defects still applies.<\/p>']\r\n        ]]\r\n      ]\r\n    },\r\n    es: {\r\n      eyebrow: 'Centro de Ayuda', titulo: 'Preguntas Frecuentes',\r\n      sub: 'Todo lo que necesitas saber sobre el producto, la personalizaci\u00f3n, el pago y las devoluciones.',\r\n      alt: 'Colecci\u00f3n MAQPRIME - 4 colores',\r\n      busca: 'Escribe tu duda (ej.: personalizaci\u00f3n, pago, garant\u00eda)...',\r\n      vazio: 'No encontramos ninguna pregunta. Escr\u00edbenos por WhatsApp.',\r\n      c_tit: '\u00bfNo encontraste tu respuesta?', c_sub: 'Habla directo con nuestro equipo, respondemos lo m\u00e1s r\u00e1pido posible.', c_btn: 'Escribir por WhatsApp',\r\n      cats: [\r\n        ['Producto y Especificaciones', 'Capacidad, conexi\u00f3n y funcionamiento', [\r\n          ['\u00bfCu\u00e1l es la capacidad del dep\u00f3sito interno?', '<p>El dep\u00f3sito interno, de <strong>acero inoxidable<\/strong>, tiene capacidad de hasta <strong>900 ml<\/strong>, suficiente para servir varias dosis sin tener que recargar a menudo.<\/p>'],\r\n          ['\u00bfPuedo conectarla a un bid\u00f3n o botella m\u00e1s grande?', '<p>S\u00ed. Adem\u00e1s del dep\u00f3sito interno de 900 ml, la m\u00e1quina incluye una <strong>manguera de conexi\u00f3n<\/strong> para abastecerse directamente desde un recipiente externo, ideal para fiestas y reuniones grandes.<\/p>'],\r\n          ['\u00bfC\u00f3mo funcionan los sensores?', '<p>La m\u00e1quina tiene <strong>3 sensores<\/strong> que detectan cuando colocas el vaso y sirven la dosis autom\u00e1ticamente, sin apretar ning\u00fan bot\u00f3n.<\/p>'],\r\n          ['\u00bfC\u00f3mo se alimenta la m\u00e1quina?', '<p>Funciona con <strong>cable USB-C<\/strong>: conectada al <strong>tomacorriente<\/strong> con un cargador USB-C, o a un <strong>power bank de alto amperaje<\/strong> (bater\u00eda port\u00e1til), para usarla donde no haya un enchufe cerca.<\/p>'],\r\n          ['\u00bfQu\u00e9 colores hay disponibles?', '<p>La Harvester MQX-01 est\u00e1 disponible en <strong>Verde, Azul, Amarillo y Rojo<\/strong>. Todas tienen las mismas especificaciones; solo cambia el color.<\/p>']\r\n        ]],\r\n        ['Personalizaci\u00f3n', 'C\u00f3mo funciona y qu\u00e9 puedes enviar', [\r\n          ['\u00bfC\u00f3mo funciona la personalizaci\u00f3n?', '<p>Al comprar, elige <strong>Personalizado<\/strong> en cada unidad que quieras personalizar (+US$30 por unidad). Puedes:<\/p><ul><li><strong>Escribir un nombre<\/strong> de hasta 13 caracteres;<\/li><li><strong>Adjuntar tu logo<\/strong>;<\/li><li>o <strong>los dos<\/strong>.<\/li><\/ul>'],\r\n          ['\u00bfQu\u00e9 archivos de logo se aceptan?', '<p>Aceptamos <strong>PNG, JPG, PDF, SVG, AI o EPS<\/strong>, de hasta 20 MB. Para el mejor resultado, env\u00eda tu logo en buena resoluci\u00f3n y, si puedes, con fondo transparente.<\/p>'],\r\n          ['\u00bfPuedo enviar mi logo despu\u00e9s de la compra?', '<p>S\u00ed. Puedes adjuntar tu logo al comprar o enviarlo despu\u00e9s, desde el enlace de la p\u00e1gina de confirmaci\u00f3n del pedido. Si el logo no se recibe dentro de los <strong>60 d\u00edas<\/strong> posteriores a la compra, la m\u00e1quina se fabricar\u00e1 con el nombre indicado en el pedido.<\/p>'],\r\n          ['\u00bfLa personalizaci\u00f3n cambia el plazo de producci\u00f3n?', '<p>No. El plazo de producci\u00f3n es el mismo y empieza a contar desde la confirmaci\u00f3n del pago, siempre que el nombre o el logo ya se hayan indicado. Los detalles est\u00e1n en la p\u00e1gina <strong>Plazo de Producci\u00f3n y Env\u00edo<\/strong>.<\/p>'],\r\n          ['\u00bfPuedo cambiar o cancelar despu\u00e9s de comprar?', '<p>Por fabricarse por encargo, la m\u00e1quina personalizada <strong>no se puede cancelar ni devolver por arrepentimiento<\/strong> una vez confirmada la compra. Si necesitas corregir alg\u00fan detalle, escr\u00edbenos cuanto antes, antes de que empiece la producci\u00f3n.<\/p>']\r\n        ]],\r\n        ['Pago', 'Medios aceptados y seguridad', [\r\n          ['\u00bfQu\u00e9 medios de pago aceptan?', '<ul><li><strong>Fuera de Brasil:<\/strong> tarjeta de cr\u00e9dito, en d\u00f3lares (US$), a trav\u00e9s de Stripe.<\/li><li><strong>En Brasil:<\/strong> tarjeta de cr\u00e9dito (hasta 12 cuotas) o PIX, a trav\u00e9s de Mercado Pago.<\/li><\/ul>'],\r\n          ['\u00bfEs seguro comprar en el sitio?', '<p>S\u00ed. Todo el pago est\u00e1 cifrado y lo procesan <strong>Stripe<\/strong> o <strong>Mercado Pago<\/strong>. Los datos de tu tarjeta no quedan guardados en nuestro sitio.<\/p>']\r\n        ]],\r\n        ['Cambios, Devoluciones y Garant\u00eda', 'Tus derechos como cliente', [\r\n          ['\u00bfPuedo devolverla si me arrepiento?', '<p>S\u00ed, en m\u00e1quinas <strong>sin personalizaci\u00f3n<\/strong>: tienes hasta <strong>7 d\u00edas<\/strong> despu\u00e9s de la entrega, con el producto sin uso y en su embalaje original.<\/p>'],\r\n          ['\u00bfY si la m\u00e1quina llega con un defecto?', '<p>Todas las m\u00e1quinas tienen <strong>garant\u00eda de 90 d\u00edas<\/strong> contra defectos de fabricaci\u00f3n. Env\u00eda a contato@maqprime.com el n\u00famero de pedido, la descripci\u00f3n del problema y fotos o video. Los da\u00f1os de transporte deben informarse dentro de los <strong>7 d\u00edas<\/strong> posteriores a la entrega.<\/p>'],\r\n          ['\u00bfLas m\u00e1quinas personalizadas tienen cambio?', '<p>Por fabricarse por encargo, <strong>no tienen cambio ni devoluci\u00f3n por arrepentimiento<\/strong>. La garant\u00eda de 90 d\u00edas contra defectos de fabricaci\u00f3n sigue vigente.<\/p>']\r\n        ]]\r\n      ]\r\n    }\r\n  };\r\n  \/* ===================================================================== *\/\r\n\r\n  var sec = document.getElementById('mq-faq');\r\n  if (!sec) return;\r\n  var lang = (document.documentElement.lang || '').toLowerCase();\r\n  var L = (lang.indexOf('es') === 0 || \/^\\\/es(\\\/|$)\/.test(location.pathname)) ? 'es'\r\n        : (lang.indexOf('en') === 0 || \/^\\\/en(\\\/|$)\/.test(location.pathname)) ? 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Fale com a gente pelo WhatsApp. N\u00e3o encontrou sua resposta? Fale direto com a nossa equipe, respondemos o mais r\u00e1pido poss\u00edvel. Falar no WhatsApp<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1114","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/maqprime.com\/en\/wp-json\/wp\/v2\/pages\/1114","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/maqprime.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/maqprime.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/maqprime.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/maqprime.com\/en\/wp-json\/wp\/v2\/comments?post=1114"}],"version-history":[{"count":16,"href":"https:\/\/maqprime.com\/en\/wp-json\/wp\/v2\/pages\/1114\/revisions"}],"predecessor-version":[{"id":2611,"href":"https:\/\/maqprime.com\/en\/wp-json\/wp\/v2\/pages\/1114\/revisions\/2611"}],"wp:attachment":[{"href":"https:\/\/maqprime.com\/en\/wp-json\/wp\/v2\/media?parent=1114"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}